Returns Policy

If you decide to return an item to us for exchange or refund, we offer you a 7 day money back (except postage/delivery) or exchange guarantee on the goods, provided the goods are returned at your expense, unsoiled, unused, undamaged and in their original packing, which includes any sealed packaging they may have been delivered in, and with any invoice or packing notes. Also please return with a note showing details of your return, reasons why and your refund request. The cost of the return is met by the sender and non-refundable.

Goods returned after 7 working days or with damaged packaging will be accepted only at our discretion and will incur a minimum 20% restocking charge.

Please be aware that items being returned remain the responsibility of the sender until received by us, therefore we recommend that returned items are sent insured and registered, using a guaranteed or recorded delivery service. We can not make any refunds on goods we do not receive.

Items specially ordered, i.e. made-to-measure or personalised, may not be returnable, so please check with us before returning.

Our guarantee to you is that we will promptly make any refunds or exchanges, where requested, so long as the goods are returned to us within 7 days of your receipt and in good condition and otherwise as detailed above.

Faulty Goods Returns/Refund Policy

Items you feel are faulty may be returned to us using the same procedures as in ‘Returns Policy’ above, after you have informed us (see ‘Contact Us’ page on this website) and we have replied to you and provided a ‘returns’ identification number. Note that if you use or continue to use the item after you have discovered damage or a fault it will be deemed you have accepted the goods in their damaged/faulty condition.

After we have received and inspected the goods we will promptly refund the purchase cost and postage to you, should we find them to be defective. Alternatively, if you preferred, we could replace the goods and pay your return delivery costs, plus the delivery costs of the replacement item, on your behalf.

If we are unsure as to whether the goods are defective we will request the opinion of the manufacturer and accept their findings and if the goods are found to be in working order, or have been damaged due to misuse or neglect, then you would be liable for any costs we have incurred including the cost of returning the goods to you.

Goods Damaged in Transit or Incorrectly sent goods

When taking receipt of your parcel check you are receiving the correct number of parcels and you must make a note on the carrier’s consignment note (and your copy) if there appears to be any missing and/or damage to the parcels. Open your parcel/s immediately to carefully check the contents, as you must inform us (see ‘Contact Us’ on this website) within 3 working days of any damaged in transit or incorrectly sent goods.

Damaged or incorrectly sent goods must be returned to us as detailed in Returns Policy detailed above. We will either replace the goods at our cost, including refunding you for the returned parcel, or promptly refund you in accordance with our Faulty Goods Returns/Refund Policy.

Privacy Notice

We are committed to protecting your privacy and will only use information collected about you in accordance with the Data Protection Act 1998 and any other applicable legislation.

We collect personal information from visitors to this website when you e-mail your details to purchase from our webshop, i.e. name, postal address and e-mail address. The information collected via this website is for the purposes of providing our services; answering your queries, dealing with your order(s) and account(s), and providing you with information about products and services. We do not sell, transfer or disclose your personal identity information, except where/if required to do so by law. We reserve the right to disclose information in aggregate (no individuals are identified when doing this) for marketing or other purposes.

Currently we do not use cookies but reserve the right to do so in the future in order to identify you when you visit this Website, track your browsing patterns and build up a demographic. A cookie is a small element of information stored by your browser on your computer's hard drive which informs us when you visit this website. Cookies would allow you (as a registered user of this website) to benefit from a personalised version of the website, making it more efficient to carry out transactions and have access to information about your account. You can usually turn cookies off (look at the help menu on your browser).

You have a right to know what personal data we may hold about you. To obtain a copy of the personal information held about you, please write to us. Our contact details are on the ‘Contact Us’ page on this website.